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- Frequently Asked Questions (FAQ's) -
Q.
Why are your Pashmina shawls and scarfs that expensive?
A.
You might have seen "pashmina" shawls and scarfs for lower prices. Unfortunately, the name pashmina is not protected and is being used for scarfs and shawls made of man-made fabrics like viscose or polyester or made of normal (sheep) wool. The cheaper "pashmina" shawls you might have seen will definitely not have been made of genuine Cashmere, whereas the Siebel Pashmina shawls and scarfs are made from the finest Cashmere wool (combined with Chinese silk).
One clearly can see, feel and notice the big differences between genuine Pashmina shawls and "pashmina" shawls made of viscose, cotton or normal wool.
See also What is Pashmina?
Q.
Why are your Pashmina shawls and scarfs that inexpensive?
A.
You might have seen genuine Pashmina shawls and scarfs for much higher prices. We can offer our Pashmina shawls and scarfs for lower prices because we buy directly from the factory and skipp middlemen and shops.
Q.
What is the difference between Pashmina and Cashmere?
A.
Pashmina wool is nothing but a sheer Cashmere wool obtained from the chest of the goat, from the part where you can find the silkiest, the thinnest, and the longest hair (i.e the most beautiful ones). Consequently, the Pashmina wool is the sheerest part of a piece of Cashmere wool.
Most people believe that a 'pashmina' is a shawl very thinly woven, like an open weave. There is a confusion between the accessory (shawl) and the fabric (the Pashmina). The name 'Pashmina' is not an official trade mark in Europe (unlike Cashmere wool). The consequence is that you can find 'pashminas' made from either sheep wool, cotton or man-made fibres like viscose.
Siebel Pashminas sells only Pashminas (i.e shawls and Scarfs) made with 100% Pashmina wool (i.e the 'original' Pashmina shawl made of 100% finest Cashmere wool) or a mix of Pashmina wool and silk (70% of finest Cashmere wool and 30% silk)
See also What is Pashmina?
Q.
Which
Pashmina qualities do you offer?
A.
We
offer 70% Pashmina and 30% Silk Shawls and Scarfs.
We also offer 100% Pashmina Shawls and Scarfs.
Q.
Is 100% Pashmina better than 70% Pashmina?
A.
No not necessarily, 30% silk makes the fabric more durable and shiny. Most Pashmina shawls being sold by us are made from 70% Cashmere and 30% silk. Cashmere and silk represent two colliding opposites: cashmere is not shiny, feels warm, is soft and has 'tiny curls' in fabric structure. Cashmere is very fine wool and therefore preserves characteristics of animal hair. Silk is characterized by natural shine, it is soft to the touch and suitable for manufacture of 'cold' summer Scarfs. It is this combination of two opposites that yields a special fabric – a typical material for Pashmina shawls.
Although our 70% Pashmina/30% silk blend shawls and scarfs are stronger and shinier than our 100% Pashmina shawls and scarfs, we still offer the 100% Pashminas.
Q.
What
sizes are available?
A.
We
offer the following sizes:
Shawls - 200 cm X 70 cm,
Scarfs - 155 cm X 30 cm.
Q.
Are there any extra costs involved?
A.
If your order is below €100 , €3 delivery costs will be charged by us. An order above these €100 is free of delivery costs.
Q.
Do
you accept credit cards?
A.
Yes,
we accept credit card payments through the PayPal system,
including VISA /
MasterCard.
All credit card transactions are secure.
Q.
Is
my transaction safe?
A.
Yes,
we value the security of your credit card information. Your
credit card transaction takes place on a secure server
using
SSL technology which encrypts your credit cards details
while
sending your particulars for authorization.
Q.
I
do not have a credit card. How do I make payments?
A.
We
accept payment for orders by various modes. In case, you do
not have a credit card, you can send us payments by any of
these methods.
Click here
for details.
Q.
Can
I make payments in currency other than Euros?
A.
Yes,
your convenience is of utmost importance to us. The PayPal
system allows payment conversions from 6 major currencies of the world.
Q.
How
much do I pay in my currency against your prices mentioned
in Euros?
A.
You can either check a currency
convertor for the equivalent rate in your preferred
currency
and send us the
payment
at our address, or you can just simply pay with your credit
card through the PayPal system.
Q.
In
how many days will I receive my shawl or scarf?
A.
We
dispatch all orders by DHL / UPS / Fedex / TNT within two days of receiving payments. Please allow another 4 days for
the delivery services to actually deliver the goods to your doorstep.
If the colour(s) ordered are temporarily not in stock, you will be notified within 48 hours by email.
Q.
Where
do I see the colour range?
A.
We
have a wide range of
more than 400 Colours
available.
Q.
How
much does your colour match with the colour name I specify?
A.
The
colour name gives us a idea of the colour you want, its
depth,
hue and brightness. For the Fun Colours™ range, we
reach 85-90% of the
colour you indicated and for the Serious Colours, we can
provide you
the exact colour of your choice. The colour remains
different
due to different resolutions, colour display by different
computers
of different configuration.
Q.
Do
I have to pay customs duty on my order or clear my goods at
customs?
A.
For
1-50 pieces, we deliver the goods at your doorstep by DHL
/ UPS / Fedex / TNT
Q.
What is your exchange policy?
A.
If
the pieces are returned within 7 days of receipt of goods, and returned goods are unused and in the same conditions as when sent,
a new piece/new pieces will be sent to you within 7 days without any costs.
Q.
What's
your refund policy?
A.
If
the pieces are returned within 7 days of receipt of goods, and returned goods are unused and in the same conditions as when sent, a refund of the purchase costs minus the air freight will be made by us.
In
case, you still want to ask anything not mentioned here,
please
do not hesitate to contact us.
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